WHAT DO YOU WANT TO BRING TO THE TABLE?
Sparking new ways of working for hospitality teams through service building, operational development and supporting organizational structure.
Let’s light up what’s next for you.
Glad to sit with you.
I am a hospitality developer for teams that seek purpose-led transition and growth. I specialize in service building with training, operational development and implementation support that connects brand identity to client experience.
I connect with leaders to spark a new way of working - Evolving, Not Fixing ©. Through diagnostic development, training and facilitating, this work supports leaders and teams to find shared understanding and solutions which remove daily triage and build strategies for sustained service and operational growth.
My approach is supported by over ten years in events hospitality working for such pillars as Creative Edge Parties, Olivier Cheng Catering & Events and STAFFED INC.
Mathew Hotta, Founder + Principal
EVOLVING, NOT FIXING
Fixing can feel productive. Daily problems, fast solutions and a checklist of what’s been done. But this requires a lot of energy – energy that is lost instead of focused into growth. Evolving is energizing. It’s longitudinal development that can improve daily operations and light up what’s next.
See what’s on the TABLE.
Spark new ways of working, together.
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The Table Touch
14-DAY SERVICE REFRESH
Plates are getting to the table. But maybe the way there feels jumbled daily. An approachable assessment of your service setting can yield cleaner, clearer and consistent service standards. Sparking this new work will include:
1hr Introduction Workshop: Setting the Table
Hands-on review of your current service setting + comprehensive written assessment with approachable actions for improvement
1.5hr Closing Workshop:
Sparking New Ways of Working1-page service cheat sheet for easy communication of standards tailored to your brand
Weekly 30mins Progress Check-Ins
Schedule your complimentary discovery call.
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The Table Setting
60-DAY SERVICE DEVELOPMENT
Dishes start from scratch. Your service doesn’t have too. A comprehensive service development plan will acknowledge industry practice while building practices that define your brand and level up your execution. Sparking this new work will include:
Phase I: Assessment (Wks 1-2)
1hr Introduction Workshop: Setting the Table
Hands-on review of your current service setting + comprehensive written assessment with approachable actions for improvement.
Phase II: Development (Wks 3 - 5)
1hr Development Workshop: Your Serve Out
Coaching for service improvement plan
Defining your branded service standards
Phase III: Implementation (Wks 6 - 8)
Training managers and staff based on your refreshed and branded service standards
Branded Service Standards Manual
1.5hr Closing Workshop: Sparking New Ways of Working
1-page service cheat sheet for easy communication of standards tailored to your brand
Weekly 30mins Progress Check-Ins
Schedule your complimentary discovery call.
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The Seating Chart
30-DAY OPERATIONAL SUPPORT
A mixed plate can hit the spot. Mixed priorities can miss the mark. Tailored to your needs, an operational review can align priorities and build new ways of working all while you are in service. Sparking this new work can include:
Developing your mission and values
Building your org chart
Clarifying role definitions
Creating department structures
Schedule your complimentary discovery call.